Customer Support

Priority Plus offers 24×7 availability with a 2-hour response window for critical issues, and remote access for advanced troubleshooting. Priority Plus is available to Enterprise, Healthcare, Government, and Business Continuity Editions suitable for large scale, critical infrastructures. 

Priority offers a 4-hour response window for critical issues with next business day response for non-critical issues, and remote access for advanced trouble shooting. Priority support is available to IGEL Standard Edition only for corporate and medium-sized business environments.

Select offers web support and a critical response time of within 3 days. Select support is available with IGEL Essential Edition, suitable for SMB customers only.