eG Innovations: Elevating EUC Performance with IGEL

Later this month, The Fontainebleau in Miami Beach will host IGEL Now & Next 2025, the premier event for IT professionals, industry experts, and End-User Computing (EUC) enthusiasts. This event will focus on EUC, endpoint security, and digital workspaces, bringing together leaders in the field to share insights and innovations.

We sat down with Wendy Howard, Lead Solutions Engineer, eG Innovations, to learn more about the relationship between IGEL and eG Innovations, why they are sponsoring IGEL Now & Next 2025, and what attendees can expect to see and learn during the event.

Tell us about your company and how you partner with IGEL. How long have you been an IGEL Ready partner?

Wendy Howard: We have been a proud IGEL Ready partner since 2021, collaborating closely to ensure our monitoring solutions are fully optimized for IGEL OS and its latest architecture. By integrating endpoint performance data with broader digital workspace insights, we empower IT teams with the end-to-end visibility they need to troubleshoot faster, enhance user satisfaction, and maximize operational efficiency. Our partnership with IGEL continues to drive innovation, ensuring enterprises can deliver secure, high-performance digital workspaces with confidence.

eG Innovations is a premier leader in IT observability and digital workspace performance monitoring. We help IGEL customers ensure seamless, high-performing EUC experiences across on-premises, cloud, and hybrid environments. Our solutions provide deep visibility across the entire EUC stack—Citrix, Horizon, Amazon Workspaces/AppStream, Azure Virtual Desktop, and IGEL-powered workspaces—so IT teams can become more proactive.

What are some things your organization is doing together with IGEL to shape the future of EUC?

Wendy Howard: eG Innovations and IGEL are advancing the future of End-User Computing (EUC) by integrating eG Enterprise into the IGEL App Portal. This integration enables seamless deployment and comprehensive observability of IGEL OS-powered devices, allowing IT administrators to auto-discover endpoints, detect anomalies, and implement auto-remediation strategies, which also enhances the user experience and operational efficiency.

Our partnership emphasizes unified visibility across the entire digital workspace stack. By combining endpoint metrics from IGEL OS-based devices with data center and application infrastructure metrics, we provide IT administrators with end-to-end insights, facilitating faster issue diagnosis and resolution.

Additionally, eG Innovations actively participates in IGEL’s initiatives, such as the IGEL Partner Pavilion at HIMSS events, to demonstrate how our integrated solutions enhance security, productivity, and manageability in healthcare endpoints. Through these collaborative efforts, eG Innovations and IGEL are empowering organizations to optimize their EUC environments, ensuring secure, efficient, and high-performing digital workspaces.

How has being a part of the IGEL Ready program improved your business or enhanced the customer experience? We’d love to hear specific examples or success stories!

Wendy Howard: Being part of the IGEL Ready program has really helped us step up our game in delivering top-notch observability for IGEL OS-powered devices. Thanks to this partnership, eG Enterprise is now seamlessly integrated into the IGEL App Portal, making deployment and setup a breeze for our shared customers.

A notable success story involves a healthcare organization that leveraged our integrated solution to achieve a 50% improvement in logon times for critical applications. By utilizing eG Enterprise’s end-to-end monitoring capabilities, they proactively identified and resolved performance bottlenecks, resulting in enhanced clinician productivity and improved patient care.

Through the IGEL Ready program, we have also gained access to a broader ecosystem of technology partners, allowing us to continually innovate and offer solutions that meet the evolving needs of our customers. This collaboration ensures that our clients benefit from validated, secure, and efficient digital workspace environments, ultimately enhancing their operational efficiency and end-user satisfaction.

What are some of the key trends that are impacting your partners and customers in 2025, and how is your organization solving these?

Wendy Howard: In 2025, several pivotal trends are shaping the landscape for our partners and customers:

• Cybersecurity Threats: With cyber threats becoming more sophisticated, organizations must implement stronger security measures to safeguard data and ensure compliance.
• Windows 11 Migration: Businesses are transitioning to Windows 11 to take advantage of its improved features and security enhancements.
• Hybrid Work Models: The shift toward hybrid work requires secure, flexible access to digital workspaces to support a distributed workforce.

eG Innovations addresses these challenges by providing comprehensive observability solutions that ensure secure, efficient, and high-performing digital workspaces. Our integration with IGEL OS enhances endpoint security, streamlines the transition to new operating systems, and supports the dynamic needs of hybrid workforces. By delivering end-to-end visibility and proactive monitoring, we empower organizations to navigate these trends effectively, ensuring optimal performance and security in their EUC environments.

Why is your organization a sponsor of IGEL Now & Next 2025?

Wendy Howard: eG Innovations is proud to sponsor IGEL Now & Next 2025, the premier event for End User Computing (EUC), endpoint security, and digital workspaces. Our sponsorship underscores our commitment to advancing the future of EUC and security, aligning with IGEL’s vision of innovation and excellence.

By sponsoring IGEL Now & Next 2025, we aim to showcase our latest advancements in IT observability and performance monitoring. We will demonstrate how our solutions integrate seamlessly with IGEL’s secure endpoint OS to enhance user experience and operational efficiency. This event provides an ideal platform to engage with industry leaders, share insights, and collaborate on shaping the future of digital workspaces.

Is this the first time you are sponsoring an IGEL event? If not, what keeps bringing your organization back to these events?

Wendy Howard: This isn’t our first time sponsoring an IGEL event, and it certainly won’t be our last! What keeps bringing us back is the incredible sense of community and the meaningful connections we make with IGEL partners and customers. These events create the perfect space for collaboration, learning, and showcasing how eG Enterprise helps organizations simplify and enhance their digital workspaces. We love being part of the conversation and look forward to every opportunity to engage with the IGEL community!

What will you and your team present to attendees at Now & Next 2025?

Wendy Howard: At Now & Next 2025, eG Innovations will showcase our latest and greatest solution for IT observability and performance monitoring. Attendees visiting our booth can expect live demonstrations of eG Enterprise’s capabilities, highlighting how our solutions integrate seamlessly with IGEL’s secure endpoint OS to enhance user experience and operational efficiency. Our team will also participate in technical breakout sessions, sharing insights on best practices for deploying and optimizing digital workspaces.

What do you hope attendees learn from the content you share at Now & Next 2025?

Wendy Howard: We hope attendees walk away with a clear understanding of how the right observability solutions can make a real difference—helping them stay ahead of performance issues, strengthen security, and smoothly transition to modern platforms like Windows 11. By sharing real-world examples and success stories, we want to show how they can optimize their EUC environments for better user experiences and more efficient operations.

What do you hope to take away from participating in Now & Next 2025?

Wendy Howard: We’re really looking forward to connecting with industry peers, sharing insights, and learning about the latest trends in the EUC space. But beyond that, the IGEL team is always such a fun and insightful group to be around, and we can’t wait to spend some quality time with them. We hope to gain a deeper understanding of what IGEL customers need, gather valuable feedback to shape future innovations, and strengthen our collaborations within the IGEL ecosystem. It’s always an energizing experience, and we’re excited to be part of it again!

What is one thing you plan to accomplish either personally or professionally in the next three to six months?

Wendy Howard: In the next three to six months, we plan to enhance our AI-driven analytics capabilities within eG Enterprise to provide even more proactive and predictive insights for our customers. By leveraging advanced machine learning algorithms, we aim to empower IT teams with the tools needed to anticipate and resolve performance issues before they impact end users, further solidifying our commitment to innovation and excellence in the EUC domain.

Don’t miss IGEL Now & Next 2025 in Miami Beach. Register today!