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IT Service Desk Specialist (m/f/d)

Position:

IT Service Desk Specialist (m/f/d)

Location:

Bremen

The Company

Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay.

IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.

Responsibilities

  • International, technically qualified user support and assistance with IT-related issues
  • Onsite/field and remote support as well as event support
  • User management in a hybrid Active Directory/Office 365 environment
  • Installation, deployment and support around the user workplace (hardware, software, licenses, virus protection)
  • Administration of thin clients via IGEL Universal Management Suite and mobile devices via Mobile Device Management Solution
  • Support of the video conference and telephony solution and SaaS cloud solutions
  • Participation in the creation, improvement and automation of IT processes
  • Participation in the documentation and inventory of the IT infrastructure
  • Support of IT projects

Qualifications

  • Completed vocational training/studies in the IT field or a comparable qualification
  • Practical experience in IT support
  • Deep knowledge of Windows 10, macOS and iOS
  • Confident use of Active Directory, Office 365 Admin Center and Azure Active Directory
  • Experienced in working with Office 365 apps such as Microsoft Teams, OneDrive for Business, SharePoint and Outlook
  • Experienced in working with IT ticket systems and mobile device management solutions
  • Understanding virtualization technologies such as VMware
  • Willingness to familiarize yourself with other IT topics as needed
  • Good knowledge of German and English, both written and spoken
  • High level of customer service orientation

WE OFFER

  • A thorough induction into the company and our products
  • A workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
  • Competitive salary and great IT equipment
  • Individual further training opportunities for your career
  • Flexible working times, so that you can combine your demanding work with your private goals and requirements.
  • Free beverages and fruits, diverse sports offerings, co-financed company pension plan and much more benefits
  • Light-flooded and ultra-modern new offices in Bremen and Augsburg
  • A highly motivated team that is already looking forward to your support and to developing strategies and achieving common goals together with you
  • We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives

… and much more!

 

Interested? Apply now via our online applicant portal.

If you have any questions about the position or application process, our HR team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str.110
28197 Bremen, Germany

jobs@igel.com
Tel: +49 (0) 421 / 52094 2000

 

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interested in the position?

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